Official support channel
Send support requests to contact@recipepartnersclub.com. This single official channel handles questions about purchases, digital content access, billing, refunds, privacy and the operation of the platform.
Before contacting support
Check the inbox and spam or junk folders of the email used at checkout for a receipt or access instructions. Confirm that the email address was entered correctly and try the access link in a current browser.
Do not repeatedly attempt payment if you are unsure whether the first charge succeeded; contact us so we can help identify the transaction.
What to include
To help us locate the correct order, provide the checkout email, purchase date, amount and currency, package name and any order or transaction reference shown on the receipt. Describe the issue and the troubleshooting already attempted.
Screenshots may help when they do not expose passwords, full card numbers, security codes or other unnecessary sensitive information.
Access problems
We can review missing delivery messages, invalid or expired access links, content not appearing in the account and package-access questions. Access covers only the collection or package described at the time of purchase.
Digital delivery depends on successful payment confirmation. Some payment methods may remain pending before access can be released.
Billing and unrecognized payments
For an unexpected amount, duplicate charge or unrecognized payment, contact us promptly with the limited transaction details available on your statement. Do not send complete card credentials.
We can check our order records and payment status. If fraud is suspected, also contact the card issuer or bank without delay; contacting us does not limit the right to use bank or legal remedies.
Refund assistance
A refund request may be submitted within 14 calendar days from the relevant purchase date at contact@recipepartnersclub.com. Include enough information to identify the order and clearly state the requested resolution.
Approved refunds normally go to the original payment method where applicable. After submission to the payment system, the bank or financial institution controls when the credit becomes visible.
Payment processing
Payments are processed using Stripe infrastructure. Stripe may process payment and fraud-prevention information under its own privacy terms and as necessary to provide payment services.
Stripe does not provide our product support and its processing role is not an endorsement, recommendation or certification of Club de Receitas de Confeitaria.
Safe support practices
We will not ask by email for a complete card number, card security code, bank password or platform password. Be cautious of messages using different domains or asking for payment credentials.
Our legitimate support address is contact@recipepartnersclub.com.
Additional rights and escalation
If the issue is not resolved in the first exchange, reply in the same thread with the missing information or a clear explanation of the remaining problem. More complex requests can require verification or coordination with a service provider.
Nothing on this support page restricts mandatory consumer or data-protection rights under applicable law.