14-day refund period
You may request a refund within 14 calendar days from the date of the purchase concerned. The period is counted from the purchase date shown in the order or payment record.
This policy applies to the digital recipe e-book packages sold by Club de Receitas de Confeitaria. It is in addition to any non-waivable rights that may be available under applicable consumer law.
How to request a refund
Email contact@recipepartnersclub.com within the 14-day period and clearly state that you are requesting a refund. Use the email associated with the purchase when possible.
A request sent within the period is not invalid merely because its review or payment processing is completed later. Keep a copy of the message you sent.
Information to provide
Include the checkout email, purchase date, package or product name and an order, receipt or transaction reference when available. You may also provide the amount and currency.
Do not send a complete card number, card security code, bank password or platform password. We will request only information reasonably necessary to identify the order, verify the requester and prevent disclosure to an unauthorized person.
Review of the request
We review the request to locate the transaction, confirm the date and amount and determine the correct refund action. We may ask a proportionate follow-up question if the information supplied does not identify the purchase or if ownership of the request needs to be confirmed.
Verification is not intended to create an unreasonable obstacle. Requests made within the stated period are handled under this policy, subject to fraud prevention, payment-system limitations and mandatory law.
Approved refund and access
When a full refund is approved, it covers the amount paid for the relevant purchase, unless a partial correction is appropriate for a duplicate or incorrect charge. Access to the refunded digital package may be disabled after the refund is processed.
Refund approval does not require the customer to waive any mandatory legal right.
How the money is returned
Approved refunds are normally submitted to the original payment method when applicable. We do not generally redirect a card refund to another card, bank account or unrelated person.
Stripe provides the payment-processing infrastructure and submits the refund through the relevant payment network. Stripe does not decide our 14-day commercial policy and does not endorse or certify our business.
When the refund appears
After a card refund is submitted, the credit commonly becomes visible in approximately 5–10 business days, depending on the bank or card issuer. A refund made very soon after a charge may instead appear as a reversal, with the original pending charge disappearing rather than a separate credit appearing.
Other payment methods can have different timelines. Delays, failed refunds or reference-number availability can depend on Stripe, the payment method, network, bank or financial institution and are not fully controlled by us.
Duplicate, incorrect or unrecognized charges
Contact us promptly if you see two charges for one order, an incorrect amount or a payment you do not recognize. Provide the date, amount, currency and the limited descriptor or reference visible on the statement.
We will check our records and, when appropriate, correct a duplicate or incorrect charge. For a suspected unauthorized payment, you should also contact your bank or card issuer immediately.
Disputes and chargebacks
Whenever reasonably possible, contacting us first may allow an access, billing or refund issue to be resolved more quickly. This suggestion does not restrict the right to contact a bank, card issuer, consumer authority or court.
If a bank dispute is already open, tell us in the refund request. The refund and dispute processes may need to be coordinated to avoid duplicate credits; an open dispute does not erase mandatory rights.
Requests outside 14 days and legal rights
A request made after the 14-day commercial period may be declined if no additional right applies. We will still assess corrections for duplicate or erroneous charges and any remedy required by applicable law.
Nothing in this policy limits statutory withdrawal, conformity, reimbursement or other mandatory consumer rights. Where a jurisdiction has different compulsory rules for digital content, those rules prevail to the extent they apply.
Contact
Send refund requests and questions to contact@recipepartnersclub.com. Trading name: Club de Receitas de Confeitaria. Business responsible: CNPJ 64.733.551/0001-47 — PAMELA ROSA SALLES.