Digital product only
Club de Receitas de Confeitaria sells access to digital collections of pastry and confectionery recipe e-books. The materials may include ingredient lists, preparation instructions and step-by-step guidance.
No physical book, parcel or other tangible item is shipped. A shipping address is not required for the delivery of the standard digital product unless a payment provider needs billing information for payment verification.
When delivery begins
Digital delivery begins after the payment system confirms that the relevant payment was successful. Access may be provided through an on-screen confirmation, email message, account area, access link or another digital method described during the purchase flow.
The exact package delivered is the package shown and selected before payment. A purchase does not automatically include collections that were not listed as part of that package.
Payment confirmation and pending payments
Card and instant payment methods can often be confirmed quickly, but confirmation is not guaranteed to be immediate. Some payment methods, bank reviews, authentication steps or fraud-prevention checks can leave a payment pending or require additional time.
Content is not considered ready for release until the relevant payment is confirmed. If your bank shows a pending authorization, this does not always mean the payment has been completed.
Delivery information
You are responsible for providing a valid email address and other accurate information requested during checkout. Check the inbox, spam, junk and promotions folders associated with the checkout email.
Keep the receipt, order reference and access message. Do not forward account credentials or private access links to unauthorized persons.
If access does not arrive
If a confirmed purchase does not produce access instructions, email contact@recipepartnersclub.com. Include the checkout email, purchase date, amount, currency, package name and order or transaction reference when available.
Do not repeat the payment solely because an email is delayed. Contact us first so we can check whether an order already exists and avoid an unintended duplicate charge.
Access problems and troubleshooting
If a link is invalid, expired or opens the wrong package, describe the problem and the device or browser being used. You may first try a current browser, confirm the internet connection and reopen the original message without exposing passwords or payment credentials.
We may verify the order, correct an access association, resend valid instructions or provide another appropriate digital access method. A screenshot can help if it does not reveal sensitive data.
Access scope and account security
Access applies to the digital package purchased and is intended for the authorized buyer under the Terms of Use. Purchasing access does not transfer ownership of the e-books or permit unauthorized copying, resale, publication or distribution.
You are responsible for protecting login details and notifying us promptly of suspected unauthorized access. We may request reasonable verification before changing an account email or releasing order information.
Service availability and updates
Reasonable maintenance, security work or technical incidents can temporarily affect access. We seek to restore legitimate access and preserve the content corresponding to the completed purchase.
We may correct errors or update presentation, but we will not intentionally replace a paid package with materially different content without an appropriate remedy where required by law.
Payments and Stripe
Payments are processed using Stripe infrastructure. Stripe may manage payment authentication, status and related security signals, but Club de Receitas de Confeitaria remains responsible for the product, digital delivery and customer support.
Stripe’s role does not mean that it owns, recommends, endorses or certifies our platform.
Refunds and mandatory rights
A delivery or access issue should be reported so it can be investigated and remedied. Independently, a customer may request a refund within 14 calendar days from the relevant purchase date under the Refund Policy.
An approved refund is normally returned to the original payment method when applicable, and access to the refunded package may be disabled. Nothing in this policy limits mandatory consumer rights concerning delivery, conformity, digital content or refunds.
Contact and business information
Digital-delivery requests should be sent to contact@recipepartnersclub.com. Trading name: Club de Receitas de Confeitaria. Business responsible: CNPJ 64.733.551/0001-47 — PAMELA ROSA SALLES.
Response time can vary according to the information provided, the technical issue and whether payment-provider verification is needed. We do not state a fixed support deadline that has not been established.